AlTanfeethi

Terms Of Use

  • 1 Definitions
    • ALTANFEETHI: The ALTANFEETHI Offices Company.
    • Guest: The holder of ALTANFEETHI Membership.
    • ALTANFEETHI Membership: What is granted to ALTANFEETHI Guest through direct purchase, contracting with their employer, private airlines, or government privileges. It begins upon activation and ends upon the expiration of its term or the reason for its granting, whichever comes first.
    • Dependent: Anyone added by ALTANFEETHI Member as a dependent to their membership, such as parents, children, or those they support, as determined by ALTANFEETHI.
    • Companion: Anyone accompanying ALTANFEETHI Member or one of their dependents, provided that the membership holder has added one or more companions to their membership.
    • Found Items: Items or money, whether tangible or cash, found in ALTANFEETHI Lounge or any of its facilities, regardless of their value.
    • Lost Items: Items reported as lost within ALTANFEETHI Lounge or any of its facilities.
    • Returnable Personal Documents: Documents that can be identified by information written on them, such as a name or number, including but not limited to: bank cards, shopping cards, driver's licenses, national IDs.
    • Visitor: Someone who receives Executive services through visit packages, without being a member, dependent, or companion of a member.
    • Visit: The utilization of Executive services, which includes departure from entering ALTANFEETHI Lounge to boarding the plane, and arrival from disembarking the plane to exiting ALTANFEETHI Lounge. Departure is considered a complete visit independent of arrival, and vice versa.
    • Competent Authority: General Commission for the Guardianship of Trust Funds for Minors and Their Counterparts.
  • 2 Guest Rights
    • Disclosure and Transparency: ALTANFEETHI provides all information related to guest services clearly and transparently. Key information that must be available includes:
    • Rights and responsibilities of each party.
    • Details of prices and commissions for services and any changes to them, ensuring clear, accurate, and timely information.
    • Misuse of membership, its penalties and risks, and the mechanism for terminating the contractual relationship and its consequences.
    • Business Conduct and Ethics: ALTANFEETHI delivers its services to guests and their equivalents according to the highest professional standards, based on appreciation and respect.
    • Privacy Protection: ALTANFEETHI ensures a highly private and secure environment, allowing beneficiaries to inquire about the personal data required from them. Their information must remain confidential and protected from misuse, and it is only shared if requested by competent authorities, and to the minimum extent necessary.
    • Filing Complaints: ALTANFEETHI is committed to promptly meeting customer needs. Nevertheless, beneficiaries can submit complaints related to the services provided, which are addressed based on the service level agreement.
    • Special Services: ALTANFEETHI facilitates all its facilities for individuals with disabilities by adequately equipping suitable facilities for them.
  • 3 Found and Lost Items
    • ALTANFEETHI documents everything found within its premises and is committed to protecting it and making every effort to return it to its owner. This is done by immediately notifying the lounge manager and recording it in the log of found and lost items.
    • Found and lost items are kept by ALTANFEETHI. If the owner cannot be identified or reached within thirty days from the date of recording in the log, ALTANFEETHI will hand it over to the competent authority in accordance with regulations.
    • The owner of the found or lost items in the possession of ALTANFEETHI must submit a written request to ALTANFEETHI within the period mentioned in paragraph 2. This request should include: full name, identification number, contact information, national address, description of the found or lost item they wish to claim, request for delivery, and signature. ALTANFEETHI will assess the ownership; if verified, the item will be handed over. If not verified, the owner will be advised to approach the competent authority after it has received the found or lost item as per paragraph (2).
  • 4 Guest Obligations and Responsibilities
    • The guest is obligated to adhere to the terms, conditions, and fees for services, including any changes that may occur.
    • The guest must register for services through ALTANFEETHI's approved channels at least three hours before the scheduled flight gate closure time for both arrival and departure.
    • The guest is required to provide accurate and necessary documents and information when requesting services and while present in ALTANFEETHI lounges, updating them whenever changes occur or upon request.
    • The guest must pay the required fees through approved channels and any financial dues for additional services.
    • The guest is expected to interact respectfully with other lounge users and staff, in accordance with the public etiquette practiced in Saudi Arabia.
    • The guest must maintain appropriate appearance and behavior within ALTANFEETHI lounges, in line with public decency standards.
    • The guest is prohibited from smoking except in designated areas.
    • The guest must use ALTANFEETHI's facilities and property without causing damage or harm.
    • The guest is not allowed to take photographs for promotional or advertising purposes, either directly or indirectly, without obtaining written and official approval from ALTANFEETHI management and the airport authorities.
    • The guest must not infringe on the privacy of other lounge users by any means.
    • The guest must comply with the policies and requirements of the airline carriers, such as disclosing any special needs when requesting services, like the provision of a wheelchair.
    • The guest must disclose any connecting flights (transit), as this requires a new service request for lounge use for the connecting flight.
    • The guest must disclose any changes to their flight if they wish to cancel the service booking to avoid any liability.
    • The guest must arrive at ALTANFEETHI lounges at least 90 minutes before the flight gate closure to benefit from ALTANFEETHI services.
    • The guest is notified of their flight information through a text message sent to the registered number for the flight, and ALTANFEETHI disclaims responsibility once the guest is informed in a timely manner.
    • The guest must comply with the regulations of the General Authority of Civil Aviation, airport regulations, and adhere to the security and safety systems in place in Saudi Arabia.
    • The membership holder is responsible for paying the fees for companions who use ALTANFEETHI services through them. If it is found that companions were brought in without payment, a payment link will be sent to the membership holder, who must pay within 72 hours. Failure to pay within 72 hours allows ALTANFEETHI to suspend the membership immediately without notice.
    • The guest is responsible for their luggage and belongings and must adhere to the terms and conditions regarding luggage and not violate the carrier's luggage requirements. The guest must safeguard their belongings, and ALTANFEETHI disclaims any responsibility for any rights arising from the guest's failure to protect their belongings or comply with regulations and instructions.
    • The guest's dependents, companions, and visitors are subject to all the obligations applicable to the guest.
  • 5 General Provisions
    • ALTANFEETHI provides its members with information and data related to the services offered on its website. By using the site and ALTANFEETHI services, the guest agrees to comply with the website's terms of use, the terms of use for the data available on the website, and the terms and conditions for using ALTANFEETHI services as outlined on the website. These terms and conditions may be subject to change or modification at any time, and the use of this site is subject to relevant laws and regulations.
    • ALTANFEETHI retains copyright and intellectual property rights for the website's contents, including its logo. Users of the site are not permitted to copy, print, or download any of the site's contents, except for personal use or use within the entity or organization to which the user belongs, while maintaining copyright and intellectual property rights in the same form and manner as in the original from which they were copied, printed, or downloaded.
    • ALTANFEETHI strives to ensure that its website services are available and accessible to users around the clock. It is not responsible for the unavailability of these services due to technical or technological reasons, force majeure, or other causes. ALTANFEETHI may temporarily suspend access to this site with prior notice through available means.
    • ALTANFEETHI makes efforts to ensure that the information available on this site is as comprehensive and accurate as possible. It is not liable for any losses or damage resulting from any use of this site or its content.
    • Providing additional links to other entities on ALTANFEETHI's site is intended to facilitate user access, without any responsibility for any content contained in those links, including but not limited to advertising links.
    • The primary ALTANFEETHI membership holder is fully responsible for the sub-membership of their dependents or companions, or those they host under the visit provisions.
    • The ALTANFEETHI membership holder is not allowed to transfer it to any other person, and the use of the membership by another person is considered a violation, resulting in immediate cancellation of the membership without any compensation, and legal action will be taken against the impersonator and any accomplices.
    • Under no circumstances is the ALTANFEETHI membership holder entitled to request a refund of any part or the full subscription amount after the subscription request is received and the membership is activated. Refunds for services related to their dependents and companions cannot be requested either.
    • Upon submitting a subscription request, ALTANFEETHI management has the right to share and use the guest's information with official entities if requested formally and legally.
    • ALTANFEETHI is not responsible for providing external transportation between lounges.
    • If it is determined that a lounge user behaves in an inappropriate or illegal manner, ALTANFEETHI reserves the right to immediately cancel their membership without compensation, while retaining its legal rights regarding the offensive behavior.
    • ALTANFEETHI reserves the right to accept or reject subscription/renewal requests for executive lounges without providing any justification.
    • ALTANFEETHI management has the right to deny entry to the lounge to anyone who does not adhere to appropriate behavior and public decency.
    • ALTANFEETHI management may refuse to accommodate guests, dependents, or additional guests due to lack of prior registration without any financial or moral compensation.
    • ALTANFEETHI is not responsible for the guest's relationship with carriers and/or security entities, including but not limited to flight delays, schedule changes, seat or weight downgrades, delays in inspection procedures, or boarding pass and luggage issuance. The traveling guest bears any additional costs resulting from delays or similar issues, and ALTANFEETHI is not obligated to cover any financial costs or compensation for issuing a new ticket or fines.
    • ALTANFEETHI reserves the right, with prior notice, to suspend and/or cancel a guest's membership in cases of verbal abuse or assault on ALTANFEETHI employees, or if the guest violates the public decency regulations and/or any of the terms and conditions outlined in paragraph (5) of guest responsibilities, without any financial or moral compensation. The company retains its legal right to protect its employees.
    • ALTANFEETHI reserves the right to suspend or cancel a guest's membership if the cancellation is in its interest, with compensation based on the remaining subscription period.
    • ALTANFEETHI guests must pay any financial dues for additional services. If these amounts are not paid, services will be suspended until payment is made, without any obligations or compensation for the suspension period.
    • Access to executive lounges and the use of their services is restricted to authorized travelers only.
    • ALTANFEETHI confirms its right to change the service price list according to the membership program and the services provided at different airports. It disclaims responsibility for any service interruptions due to any force majeure, such as natural disasters, epidemics, disturbances, and similar circumstances in any city where these events occur.
    • The billing process is considered official, whether paper-based or via email.
    • Availability of All Services: Services are provided based on capacity and availability on the ground. ALTANFEETHI does not guarantee the availability of some and/or all services due to the closure of airports or lounges or any operational or commercial impact whatsoever, and ALTANFEETHI has the right to interpret this clause as it deems appropriate and no prior notice to the guest is required.
  • 6 Subscription Terms and Conditions
    • The primary membership holder must be at least 18 years old.
    • The primary membership holder is allowed to add or remove a dependent from the membership only once during the membership period.
    • The membership holder can upgrade their package by paying the full difference in membership fees, regardless of the remaining time, without changing the membership expiration date.
    • The subscription is activated upon receipt of the full membership fee through ALTANFEETHI's approved payment methods.
    • ALTANFEETHI is not responsible for any subscription fee transfers to any account not associated with "Executive Offices Company."
    • The membership holder can add dependent relatives to the primary member's package and must provide ALTANFEETHI with official proof of dependency when adding dependents.
    • If the membership holder is part of a foster family, they can add those they foster to the primary member's package, like other family members, within the selected package limit, by providing a copy of the fostering document when submitting the subscription request.
    • The guest is entitled to a full refund of the membership fee or the difference in package modification value if the membership is not used within the first seven days of new subscriptions from the activation date.
    • The primary membership holder can add companions to the membership for the fees approved by ALTANFEETHI. Companions are not allowed to use ALTANFEETHI lounges or travel through them unless accompanied by the primary member or one of their dependents.
  • 7 Visit Terms
    • Record Keeping: The company will maintain accurate and up-to-date records for each visit for billing and settlement purposes. ALTANFEETHI reserves the right to verify the accuracy of these records and may request additional information as necessary.
    • Payments: Payments for ALTANFEETHI guest visits are collected before using the services. The visit is valid on the same day, and refunds or cancellations are not accepted unless cancelled prior four (4) hours before the flight registered time.
    • Single Visit Guest Use: Guests must adhere to all applicable rules, regulations, and guidelines in ALTANFEETHI lounges and the policy for using ALTANFEETHI lounges and services while accessing or using the facilities. Non-compliance with these guidelines may result in the guest being denied entry or removed from the lounge without a refund.
    • Modifications: ALTANFEETHI reserves the right to modify these terms and conditions at any time without prior notice. Guests will be subject to the terms and conditions in effect at the time of their visit.
    • Visit Coupons or Sales through Partners: Visit sales made through our partners or digital outlets are subject to their specific terms or those outlined by our partners, without prejudice to the usage policy.
    • Availability of All Services: Services are provided based on capacity and availability on the ground.
    • General Application: Unless otherwise specified, all terms and conditions applicable to the primary membership holder apply to the visitor, who is entitled to all services offered to the primary member.
  • 8 Authorized Personnel
    • Executive lounge staff working in ALTANFEETHI lounge.
    • Security personnel working in ALTANFEETHI lounge.
    • Hospitality staff working in ALTANFEETHI lounge.
    • Maintenance staff, considering flight times.
  • 9 Complaints
    • If a guest has a complaint or expresses dissatisfaction with the service provided, the guest must submit their complaint in writing within 5 days of the incident using the guest feedback form through ALTANFEETHI's designated communication channels for receiving complaints. The management team will review the complaint and take necessary actions to address the issue.
    • Acknowledgment of Receipt: We aim to acknowledge receipt of the complaint within 24 hours of submission.
    • Initial Response: We strive to provide an initial response to the guest within 48 hours of receiving the complaint, outlining the steps we will take to investigate and address the issue.
    • Investigation and Resolution: Our management team will thoroughly investigate the issue and work diligently to resolve it within fourteen working (14) days. We will keep the guest informed of any updates or progress during this process.
    • Follow-up: After implementing the decision, we will follow up with the guest to ensure their satisfaction with the outcome within 24 hours of resolution
    • In cases where external factors may affect the resolution timeline, we will inform the guest of any expected delays and provide regular updates on progress.
  • 10 Force Majeure
    • ALTANFEETHI bears no responsibility towards the beneficiary if an uncontrollable force prevents it from fulfilling its contractual obligations. This includes, but is not limited to, wars, pandemics, floods, legislation, government orders, civil and military authorities, actions of carriers, airport closures, and similar events.
  • 11 Final Provisions
    • Unless otherwise specified, all interactions between ALTANFEETHI and its guests, visitors, and users are subject to these terms and conditions.
    • Registering for any of ALTANFEETHI's services constitutes acceptance of the terms and conditions outlined in this agreement.
    • Arabic Language is the official language for the interpretation of this Terms & Conditions.
    • ALTANFEETHI reserves the right to update the terms and conditions in accordance with new changes and regulations. To view the latest version of the terms and conditions, please visit the following link: ( https://altanfeethi.com.sa ).
    • ALTANFEETHI disclaims responsibility for any misuse of the terms and conditions in this agreement by others and retains all rights against the offender.
    • This agreement is private between ALTANFEETHI and the beneficiary, and no third party is entitled to enter or benefit from its provisions without written consent from ALTANFEETHI.
    • The provisions of this agreement are executed in good faith, and ALTANFEETHI is not liable for any damage arising from the beneficiary's misuse of the agreement's provisions in bad faith.
    • Any dispute arising from the execution of this agreement that cannot be amicably resolved between the parties will be referred to the competent judicial authority in Riyadh, Saudi Arabia, for resolution.

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Last Update: 01/06/2025 05:17 م
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