The leading executive company in the field of management and operation of executive lounges in the Kingdom’s airports won the first place in the gold classification as the best customer experience at the international level at the International Business Excellence Awards ceremony organized by the International Awards International among many participating local and international companies. This comes as a culmination of its distinguished efforts in providing high-end services to VIP travelers in the executive lounges in the various airports of the Kingdom, and its strategic vision that aims to develop and improve the passenger experience, and achieve global leadership to be a global reference in the development, excellence and promotion of the passengers’ experience through the executive lounges.
The executive won first place in the customer experience track after fulfilling the criteria, requirements and conditions set by the award, and relying on effective strategic pillars represented in managing experiences that achieved important performance indicators, as well as adopting commercial and operational excellence, digital transformation in services, strengthening the principle of institutional culture, and readiness of the structure. infrastructure. These strategic pillars established in the Executive Company a culture of excellence in providing modern services, and a unique experience that formed a milestone in the executive lounges and offices at airports, as well as made a major shift in the concept of VIP service, providing them with comfort in equipped and private halls and offices that enabled them to manage their businesses And spend the best times before traveling. The company also achieved an exceptional achievement by obtaining first place in the path of the best work team at the international level, as the experience of the executive confirmed that the homogeneity and solidarity of its work team had a clear impact and a major role in providing the finest services to customers who had the best travel experience through the executive lounges, as well as in managing Institutional excellence.
It also achieved second place in the path of institutional transformation and change management, based on its distinguished experience in which it achieved a great leap within a very short period since its launch, which began in March 2021.
For his part, Mr. Gilban bin Muhammad Al-Jalban, CEO of the company, stressed that the awards that were achieved are the result of an ambitious vision that was characterized by institutional work and unlimited support by the General Authority of Civil Aviation and the Board of Directors since the company was established last March, stressing that the strategic plans of the Executive Company were based on To several criteria aimed at providing distinguished travel experiences for VIPs through the executive lounges. Al-Jalban pointed out that these awards prove our ability to innovate and excel, and to provide modern services to our customers, who seek to achieve their satisfaction and achieve their aspirations.
It is worth noting that the International Business Excellence Award has been organized annually - since 2008 AD - by the Awards International Company, which specializes in evaluating the performance of companies and sectors, and monitoring the quality of work and services, as it gives winners international recognition and appreciation for their excellence in their field of work. The awards it offers to CEOs and service sectors are among the most important international awards.